Question 1

What file formats do you accept for digitizing?

Accepted Answer

We accept all major image formats including JPG, PNG, BMP, TIFF, PDF, AI, and EPS. For best results, submit high-resolution files (300 DPI or higher) in PNG or AI format.

Question 2

What embroidery formats do you deliver?

Accepted Answer

We deliver DST, PES, EXP, JEF, VP3, XXX, and more. If you need a specific format, tell us your machine model and we will match it.

Question 3

How long does digitizing typically take?

Accepted Answer

Standard turnaround is 24-48 hours. Rush delivery is available for an additional fee, with faster options when you need files sooner.

Question 4

What is your revision policy?

Accepted Answer

We include revisions so you are satisfied with the stitch-out. Plans differ by tier; see Pricing or ask us when you request a quote.

Question 5

How much does embroidery digitizing cost?

Accepted Answer

Pricing starts around $15 for simple logos and scales with complexity and stitch count. Request a free quote for exact pricing on your artwork.

Question 6

Can you recreate a logo from a low-quality image?

Accepted Answer

Often yes. Our vector art service can rebuild logos from photos, screenshots, or sketches with clean, production-ready paths.

Question 7

Do you offer bulk discounts?

Accepted Answer

Yes. Volume and repeat clients receive discounted rates. Contact us with quantities for a custom quote.

Question 8

What is vector art and why do I need it?

Accepted Answer

Vectors use paths instead of pixels, so artwork scales cleanly for screen printing, signage, vehicle wraps, and large-format output.

Question 9

How do I place an order?

Accepted Answer

Use the quote form with your file and requirements. We typically reply within 1-2 hours with pricing and next steps.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major cards and common business payment methods. Details are confirmed on your invoice before work begins.

Question 11

Can I get a sample before full production?

Accepted Answer

We can provide sew-out previews or guidance so you know how the design will stitch before you commit to production runs.

Question 12

What if I'm not satisfied with the result?

Accepted Answer

We revise until it meets the agreed scope. If we cannot deliver after good-faith revisions, we discuss a fair resolution. Your satisfaction matters.

Question 13

What resolution or file prep do you recommend?

Accepted Answer

Vector files (AI, EPS, PDF with vectors) are ideal. For rasters, 300 DPI at actual print size helps us preserve detail. Avoid heavy JPEG compression.

Frequently asked questions